Privacy Policy - RooterPRO

Miami RooterPRO FL

https://miamirooterpro.com/

Effective Date: June 1, 2025

Last Updated: May 14, 2026

This Privacy Policy describes how Miami RooterPRO FL collects, uses, and safeguards the personal information of visitors to our website and customers who request our services. Please read this document carefully before submitting your information through any form on our site.

1. ABOUT THIS POLICY AND OUR COMPANY

Miami RooterPRO FL ("we," "us," "our," or "Company") is a licensed plumbing and rooter services company operating across Florida, including Miami-Dade, Broward, Palm Beach, Sarasota, Tampa, Fort Myers, Orlando, Jacksonville, and Clearwater.

This policy applies to all personal information submitted through the website https://miamirooterpro.com/ or collected in the course of providing plumbing, drain, septic, water heater, and water filtration services.

By submitting any form on our website, checking the "I agree to the Privacy Policy" box, or otherwise providing your personal information, you acknowledge that you have read and understood this policy.

2. WHAT PERSONAL INFORMATION WE COLLECT

2.1 Information submitted through our website forms

When you request a quote, book a service, or send us a message through our website, you may provide:

Your full name
Your phone number
Your email address
A description of the plumbing issue or service you need
Your service address (city or street, if provided)

2.2 Information collected automatically

Each time you visit our website, certain data is collected automatically by our servers and third-party analytics tools:

Your IP address and approximate location (city/region level)
The type of device and browser you are using
Which pages you visited and how long you stayed on each
The source through which you arrived at our site (e.g., a Google search or a link)
Cookie and session identifiers

This data does not identify you personally and is used exclusively for website performance analysis and marketing effectiveness measurement.

3. PURPOSES FOR WHICH WE PROCESS YOUR INFORMATION

We process your personal information based on one of the following grounds:

(a) Fulfillment of your service request — to contact you, schedule a technician visit, provide a cost estimate, and perform the requested plumbing or rooter work.
(b) Legitimate business interest — to follow up after service completion, ensure quality, and manage our internal records.
(c) Legal obligation — to maintain records as required by applicable Florida and federal law.
(d) Your consent — where you have checked the consent checkbox on our website forms or otherwise agreed to receive communications from us.

We do not use your data for automated decision-making or profiling.

4. HOW WE SHARE YOUR INFORMATION

We treat your personal information with discretion. We do not sell, license, or trade your data to any third party for commercial or marketing purposes.

Your information may be shared only in these specific circumstances:

Internal operations: With our dispatchers, technicians, and office staff solely to the extent needed to complete your service request.
Service providers: With carefully selected technology vendors — such as our CRM platform, scheduling software, and website analytics tools — who process data on our behalf under written agreements that prohibit them from using your data for any other purpose.
Legal requirements: When we are legally compelled to disclose information by a court order, subpoena, regulatory authority, or applicable law.
Business continuity: In the unlikely event that Miami RooterPRO FL undergoes a corporate restructuring, merger, or asset sale, customer data may transfer as part of that process.

We will notify affected customers in advance where required by law.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies — small text files stored on your device — as well as similar technologies such as tracking pixels and session identifiers.

We use the following categories of cookies:

Functional cookies: These are essential for the website to operate correctly, including form submission and navigation. They cannot be disabled without affecting site functionality.
Analytics cookies: Provided by Google Analytics, these help us understand aggregate visitor behavior — which pages are most popular, how users navigate the site, and where traffic originates. No personally identifiable information is shared with Google through this service in a form that could identify you.
Advertising and remarketing cookies: We may use Google Ads and Meta (Facebook) tracking pixels to measure the effectiveness of our advertising campaigns and to show relevant ads to users who have previously visited our site.

You have the right to manage cookie preferences through your browser settings. You can delete existing cookies and block future ones at any time. Please note that blocking functional cookies may prevent certain parts of the site from working as expected.

For a full guide to managing cookies across common browsers, visit allaboutcookies.org.

6. CONTACT BY PHONE

When you provide your phone number and submit a form on our website, our team may contact you by phone to discuss your service request, confirm appointment details, or provide a quote. This contact is made by a live team member in response to your inquiry.

We do not conduct automated mass calling (robocall) campaigns or bulk SMS marketing.

All calls placed by our team are a direct response to your submitted request.

7. YOUR PRIVACY RIGHTS

Regardless of your state of residence, we are committed to honoring the following rights:

Right of access: You may request a summary of the personal information we hold about you.

Right to deletion: You may ask us to delete your personal information. We will do so unless we are required to retain it by law or to fulfill an active service contract.

Right to correction: If any information we hold about you is inaccurate, you can request that we correct it.

Right to restriction: You may ask us to stop using your data for a specific purpose while a dispute or verification is pending.

Right to opt out of data sharing: You may request that we do not share your information with any third-party service providers beyond what is strictly necessary to complete your service.

To submit any of these requests, please contact us using the details in Section 10.

We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. In complex cases, we may need up to 45 days and will notify you accordingly.

We will not treat you differently or deny you service as a result of exercising any of the above rights.

8. HOW LONG WE KEEP YOUR DATA

We keep your information only as long as there is a clear business or legal reason to do so:

Records related to completed services are kept for up to 5 years to support warranty claims and respond to any legal matters that may arise.
Inquiries that did not result in a booked service are retained for up to 12 months, after which they are deleted.
Website analytics data is retained according to the default settings of Google Analytics (typically 14 months for user-level data).

Once the applicable retention period expires, your information is permanently deleted or irreversibly anonymized.

9. SECURITY MEASURES

We take reasonable and appropriate steps to protect the personal information in our care:

All data submitted through our website is transmitted over an encrypted HTTPS connection.
Access to customer records within our systems is restricted to staff members who need it to perform their job functions.
We periodically review the security practices of the third-party platforms we rely on.

Despite these measures, no internet-based system can be guaranteed completely secure.

If a data incident occurs that creates a risk to your rights, we will notify you in the manner required by applicable law without undue delay.

10. CONTACT INFORMATION

For any questions about this Privacy Policy, to exercise your privacy rights, or to raise a concern about how your information has been handled, please contact us:

Miami RooterPRO FL

701 S Miami Ave, Miami, FL 33130

Phone: (305) 537-9402

Email: info@miamirooterpro.com

Website: https://miamirooterpro.com/

We will do our best to address your inquiry promptly and thoroughly.

11. UPDATES TO THIS POLICY

This Privacy Policy may be revised periodically. When we make changes, the updated version will be published at https://miamirooterpro.com/privacy-policy/ with a revised "Last Updated" date. We encourage you to check this page from time to time.

Continued use of our website or services after a policy update constitutes acceptance of the revised terms.

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